Billing Terms & Conditions

Billing Terms and Conditions

Payment

All payments are due upon completion of order.  If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped.  The buyer forfeits the ownership of any items due to non-payment.

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase.   If an item is damaged during shipping, seller will not be held responsible. 

How we ship

Most order are shipped within 3 business days of your order, Monday – Friday, 9am – 5pm. Many of our products are customized to your metal or stone request, so they may take a longer before shipping.  As a general rule, please allow 3-10 business days for delivery.  We make every attempt to deliver your product as fast as possible but we cannot guarantee delivery time. To ensure that you receive your order when you need it, please plan accordingly. During the holidays, please place your order at least one week prior to ensure timely delivery.

Email Confirmation

Once your order has been shipped, if an email address was provided at the time of order, you will receive an email informing you of your package being shipped.

Refund/Return Policy

Items are entitled to be refunded or retuned if the buyer notifies the seller within 15 days of the date of purchase.  The buyer must contact the seller by email: contactus@plumandivy.com.   Not all merchandise is returnable.  Shipping charges incurred for returned merchandise is the responsibility of the buyer.

Please see our return policy for more detailed information.

Cancellation

An order may be cancelled up until payment has been processed.  Once the payment is processed, the buyer is responsible for the payment.

Complaints

Any complaints about items or the seller should be submitted to our support team.  Please email: contactus@plumandivy.com.  There is no guarantee of a resolution.  Each case will be looked at individually and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services.  If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.